1. Who we are
SocioDigitals is a software house and digital marketing studio based in Surabaya, Indonesia, offering custom software development, website and app development, AI development and automation, and digital marketing services. This policy applies to information processed through our website, our social and messaging channels, and related business communications.
2. Data we collect
Depending on how you interact with us, we may process the following categories of information:
2.1 Information you provide directly
- Your name, email address, phone or WhatsApp number, and company or business name.
- Messages, project briefs, requirements, and attachments you send through our contact form, email, or WhatsApp.
- Information submitted through program applications, such as our Free Website Program, Realize Your Idea program, or Affiliate & Referral Program.
2.2 Information collected automatically
- Standard technical data such as IP address, browser type, device type, and general location, collected through our website and analytics tools.
- Pages visited, referral source, and on-site behavior, used to understand how our website is used.
- Cookies and similar technologies, as described in the Cookies & analytics section below.
2.3 Information we receive while delivering services
- Project content, credentials, or business data you share with us so we can build, deploy, or maintain your software, website, app, or marketing campaigns.
- Information exchanged during calls, meetings, or written correspondence about your project.
3. How we use data
We use the information above to:
- respond to inquiries and provide quotes or proposals;
- plan, build, and deliver software, websites, apps, and digital marketing services;
- communicate with you about your project, account, or request;
- operate, secure, and improve our website and services;
- understand how visitors use our website so we can improve content and navigation; and
- comply with legal, accounting, or regulatory obligations.
4. Cookies and analytics
Our website may use cookies and similar technologies to remember your preferences (such as light or dark theme) and to collect anonymized or aggregated analytics about site usage. You can control or disable cookies through your browser settings; doing so may affect some website features.
5. When we share data
We may share information in the following situations:
- Service providers: trusted vendors that help us operate our website, host infrastructure, process communications, or run analytics, under confidentiality and data protection obligations.
- Project delivery: where a project requires integrating with a platform or service you have chosen, relevant data may be shared with that third party as needed to deliver the work.
- Legal compliance and protection: where disclosure is required by law, regulation, legal process, or to protect the rights, safety, and security of SocioDigitals, our clients, or others.
- Business transfers: if SocioDigitals' business or assets are reorganized, transferred, or acquired, subject to applicable law.
We do not sell your personal information.
6. Third-party platforms and links
Our website links to and integrates with third-party platforms such as WhatsApp, Instagram, LinkedIn, and Google Maps. Your use of those platforms is governed by their own terms and privacy policies. SocioDigitals is not responsible for how a third-party platform independently handles information once you interact with it.
7. How long we retain information
We retain information for as long as reasonably necessary to respond to your inquiry, deliver and support a project, maintain business records, comply with legal obligations, and resolve disputes. Retention periods may vary depending on the nature of the information and applicable legal or contractual requirements.
If you want information we hold about you reviewed for deletion, you can contact us using the details at the end of this policy.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect the information we process. That said, no storage or transmission system is perfectly secure, so we cannot guarantee absolute security.
9. Your choices and requests
You may contact us to request, where applicable and subject to law:
- access to information we hold about you;
- correction of inaccurate information;
- deletion of certain information; or
- additional details about how we process your information.
We may need to verify your identity and authority before completing certain requests.
10. Children's privacy
Our website and services are intended for businesses and individuals who are legally able to enter into agreements on their own or on behalf of an organization. We do not knowingly collect personal information from children. If you believe a child has provided information to us without appropriate permission, please contact us.
11. International visitors
SocioDigitals works with clients across Indonesia and internationally. If you access our website or services from outside Indonesia, your information may be processed in Indonesia or in the countries where our service providers operate.
12. Policy updates
We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal requirements. When we do, we will revise the effective date on this page.
13. Contact us
For privacy questions, access or deletion requests, or general inquiries, contact:
